WhatsApp Business Terms of Service Policy for Jay's Dental Care

Effective From: 14-Mar-2025

By using WhatsApp Business to communicate with Jay's Dental Care, you agree to the following terms and conditions. Please read this policy carefully before proceeding.

1. Acceptance of Terms

By initiating or continuing communication with Jay's Dental Care via WhatsApp Business, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree with these terms, please refrain from using WhatsApp Business to communicate with us.

2. Purpose of WhatsApp Business Communication

We use WhatsApp Business to:

Provide customer support and respond to inquiries.

Share updates, promotions, and relevant information about our products or services.

Send dental reports, appointment reminders, transactional updates, estimates, invoices.

Facilitate communication for business-related purposes.

WhatsApp Business is not intended for emergency communications. For urgent matters, please contact us through our official support channels.

3. User Responsibilities

Accurate Information:

Provide accurate and up-to-date information when communicating with us via WhatsApp Business.

Appropriate Use:

Use WhatsApp Business only for legitimate business-related communication. Do not share inappropriate, offensive, or unrelated content.

Consent:

By using WhatsApp Business, you consent to receive messages from us, including promotional content, unless you opt out.

4. Limitations of WhatsApp Business

Not for Emergencies:

WhatsApp Business is not a substitute for urgent or emergency communication. For time-sensitive matters, use our official support channels.

Technical Issues:

We are not responsible for any technical issues, delays, or failures in WhatsApp Business that may affect communication.

Third-Party Service:

WhatsApp Business is a third-party platform, and its use is subject to WhatsApp's own Terms of Service and Privacy Policy. We encourage you to review these policies.

5. Data Privacy and Security

We are committed to protecting your privacy and will handle your personal information in accordance with our [Privacy Policy]

WhatsApp Business uses end-to-end encryption to secure messages, but we cannot guarantee absolute security. Avoid sharing highly sensitive information (e.g., financial details, passwords) via WhatsApp Business unless explicitly requested by us.

6. Opt-Out

You may opt out of receiving WhatsApp Business messages from us at any time by:

Replying with "STOP" to any message.

Notifying us in writing via email or other official channels.

Adjusting your notification settings within WhatsApp.

Once you opt out, we will cease sending you messages through this platform, except for essential transactional messages.

7. Prohibited Activities

You are prohibited from:

Using WhatsApp Business to harass, threaten, or abuse our staff or other customers.

Sharing false or misleading information.

Using WhatsApp Business for illegal or unauthorized purposes.

Spamming or sending unsolicited messages to our business account.

8.Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on our website, and the effective date will be updated accordingly. Your continued use of WhatsApp Business to communicate with us constitutes acceptance of the updated terms.

9. Limitation of Liability

Jay's Dental Care shall not be liable for any damages, losses, or inconveniences arising from:

The use or inability to use WhatsApp Business.

Unauthorized access to or disclosure of your information due to factors beyond our control.

Any actions or omissions by WhatsApp as a third-party service provider.

10. Governing Law

These Terms of Service are governed by the laws of India. Any disputes arising from the use of WhatsApp Business to communicate with us shall be resolved in accordance with these laws.

11. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

Jay’s Dental Care

47, Madipakkam Main Rd, Puzhuthivakkam, Madipakkam, Chennai, Tamil Nadu 600091
Phone:+91-44-22421863/43156863/43596936
Email: drjay@jaysdental.com